KID TESTED.

We aim to process and ship all Domestic orders within 3 – 5 business days of purchase for standard shipping and next business day for priority shipping. During high volume times such as sales or new releases, please allow up to 10 – 12 business days.

The customer is responsible for ensuring we have the correct address prior to shipping. Snugsuit ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. Re-shipment on packages returned to Snugsuit due to incorrect address reship at the customer’s cost.

We charge a standard $5.00 fulfillment fee for USPS standard domestic orders. If you make multiple purchases within the same day, we are happy to combine applicable standard domestic shipping costs, but you must email to request within 24 hours of your purchase. We will do our best to adjust an order after its placed.

Please contact us immediately if you notice any discrepancies on your order confirmation. We are not able to cancel orders once processing begins.

Packages that are marked as delivered but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door — sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

Snugsuit is not responsible for stolen packages, your best course of action is typically to file a police report and submit a claim via your home or rental insurance.

If it is determined that the USPS has lost your merchandise, SnugSuit will replace it.

If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately, we are not able to offer to open the investigation on your behalf.

We are required to charge sales tax in the State of Tennessee.   If your shipping address is in Tennessee, the state sales tax of 9.75% will be charged. 

Returns and exchanges are accepted on all unwashed and unworn stock items within 30 days of receipt of your order if you are unhappy with your item, or damage was caused to the item through no fault of your own. Returns and exchanges are not accepted on SALE items including promotional discounts such as special discount codes. Shipping costs are non-refundable. Returns must be shipped within 14 days of label receipt.

To initiate a return on eligible items, you may visit our return form located here; if you’d like an exchange or your item is outside of our policy or arrived defective or damaged in the mail, please email us.

We can offer exchanges on available product for unwashed and unworn items within 10 days of receipt; please email us.

A full refund, store credit or exchange will be offered to you if an item you received was damaged or defective in any way. You MUST contact us within 30 days of receipt to initiate a claim. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. Snugsuit assumes return shipping responsibility on all damaged or defective items. We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn, for any reason.

Please be aware that smartphone screens, tablet screens, and computer screens do not always depict colors exactly as they will appear in real life.

It will shrink the first/second washes, but then settle in.

Wash before wear, turn garment inside out, machine wash cold with like colors, gentle, cycle, only non-chlorine bleach if needed, tumble dry low, cool iron if needed, do not iron on print.

They are fitting is a wider variety, so each baby/toddler should fit and room to grow. The age defines the size of the Snugsut. Example – 3-month-old – 3-6 month should be your size.

We currently use a manufacturer overseas and are active in the daily practices.

We do offer these! They are shown on our social media handles.

Discount codes cannot be combined and also are not applicable to discounted items.

95% COTTON 5% SPANDEX

Standard Domestic Orders are a flat fee of $5.00 by USPS.

If you email us to request to combine of multiple orders with Standard Domestic USPS shipping on the same day, we are happy to refund any superfluous costs you’ve incurred if you email within 24 hours of your first qualifying purchase.

This occasionally occurs as we reach end of stock, particularly on Clearance or Sale Items. We will reach out to you if there are any units not able to fulfill for your order.

Please contact us if you notice that your tracking information is not updated or has not been delivered on time. If an order does not “show up” within 15 days of shipment with no tracking, a replacement will be sent. Orders shown as “delivered” cannot be replaced, it is your responsibility to provide accurate shipping information at the time of purchase.

Snugsuit was founded and operates in Knoxville, Tennessee.

YAS we want to see your kids, please use these registered hashtags: #snugsuitkids 

Please note that this gives us permission to share your child’s photo digitally on our website, Instagram, Facebook, Pinterest, Twitter, and our newsletter. We would not use your child’s photo in print without asking, however if the tag is used we assume you are willing to share the photo.

You can email us here.